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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Diane Boyd

Diane Boyd

December 6, 2024

5  out of  5
rating by Diane Boyd
"Melissa and team helped me understand my new auto, renters and life insurance policies with ease-great rates is the bonus!"
We responded:
"Thanks Diane for sharing your experience with Melissa Reed State Farm!"
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Abi Avi

November 22, 2024

5  out of  5
rating by Abi Avi
"Great experience. Very nice and polite. Answered all my questions and explain the things I didnt know."
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Justin Patrick

November 22, 2024

5  out of  5
rating by Justin Patrick
"Had a breakdown and my representative Diane Boyd handled thing fast and smooth best insurance around"
We responded:
"Thank you so much for your review, Justin! We truly appreciate you being a customer and helping share the word about how wonderful Diane is! We are here for you any time you need us!"
Profile photo of Ronald Schmid

Ronald Schmid

November 1, 2024

5  out of  5
rating by Ronald Schmid
"Always helpful,friendly,would recommend them for insurance needs."
We responded:
"Hey Ronald! Thank you so much for your kind words! We really appreciate your 5-star review and we love having you as a customer! Look forward to helping you again soon!"
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Stacy Nez

November 1, 2024

5  out of  5
rating by Stacy Nez
"Always such nice interactions and takes care of my needs immediately"
We responded:
"Stacy! Love seeing your name come up! We are so thankful for you taking the time to leave us a review and we are always here for you when you need us!"
Profile photo of Morgan Snell

Morgan Snell

October 30, 2024

5  out of  5
rating by Morgan Snell
"Diane was amazing, she was extremely nice and patient with me. Great insurance agency, definitely will encourage others to go through State Farm for their car insurance !!"
We responded:
"Hey Morgan! Thank you so much for sharing your experience with Diane, we shared your sweet words with her and it made her day! We are so glad you had a wonderful interaction with our office and can't wait to help again!"
Profile photo of Ramona Burry

Ramona Burry

October 26, 2024

1  out of  5
rating by Ramona Burry
"It is so sad we pay so much money, To find out they won't call you anymore that's what I was told, then I found out they can spend your money out of your bank. because they don't want to take the time to look at a file, Yes I had a check go back Just the The truck insurance, not the Life Insurance. So when I put the money in my bank to pay for it, instead of looking it up to see which one it was they decided to take my money out of my account to pay for both Just because they did not want to look it up, Her comet was now you don't have to pay for Life Insurance next month. Can you understand my concern, If she would have done her job I would have had money to buy some food. She did not show no interest in reimbursed me just that I should be happy. I won't have to pay for life next month. That should have been my decision, not hers. It is my checking account My bank Seeing my side. Yes, I know I could probably fight it. But I think I would like to find an Insurance Company that takes Care of their people. Untell then please do not take money out of my account without my permission. I get headaches really bad so no I cannot check my email with all the Spam out there. At times you really get annoyed look at your email, If that's the only way you want to talk to us. By the way, this was my first time. Not like I make a habit of this. Sorry I don't usually do this. But I just Can't accept that she was OK with doing that. And i'm supposed to be o k with it too, not this time. I really miss Tom Reisdorph He was the best. State farm agent I ever had."
We responded:
"Hey Ramona, it's been nice being able to talk over your experience this past week. I hope you feel your emotions were heard and know that we are always trying to keep our customers best interest at heart. We appreciate the years we were able to help you and look forward to the door remaining open! "
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Daniel Scovill

October 14, 2024

5  out of  5
rating by Daniel Scovill
"My training so far has been excellent. Every time I need something, the office is just a text away"
We responded:
"Thank you for the review, Daniel. Love that you use our texting option to get a hold of us. If you need anything in the future, we are always here for you!"
Profile photo of Jared Rogers

Jared Rogers

October 9, 2024

5  out of  5
rating by Jared Rogers
"As a new customer of this agency, I was very impressed by the level of customer service and professionalism that was provided upon entering their location! After reading all the 5 star reviews, and then experiencing the same in person I was very happy I had selected the Melissa Reed Agency to handle my Insurance needs! Emely greeted me at the front door promptly, and listened intently as to my needs and was very professional throughout my entire visit. She provided me with the quotes and polices I was looking for in a timely manner and with a smile! Not to mention saving me money which is always a bonus. The office is very neat and orderly and it has a positive aura as everyone was very friendly! Melissa called me to Welcome me to their Agency and I had a nice conversation with Diane as well. All were great and appreciated my business! Emely even made sure I got some State Farm Swag!!! She went above and beyond to make my visit easy and fun! Everyone here is very friendly, great listeners, and genuine. I really appreciate that level of attention and customer service as that is overlooked by many these days. Emely shared with me all the events they do within the community which was very nice to hear about! I highly recommend the Melissa Reed Agency and her staff! You won't be disappointed! I will be recommending them to all of my family and friends! Thanks to this Agency staff for a job well done!"
We responded:
"Jared!! To say our entire office's day was made by your incredibly kind words would be an understatement. Thank you times a MILLION! We are overjoyed to have you as a part of the office and look forward to continuing to help with all of your insurance needs! From all of us here, we hope you have the absolute best week!"
Profile photo of Cristina DeLeon

Cristina DeLeon

September 25, 2024

5  out of  5
rating by Cristina DeLeon
"Diane always does a great job of communicating and getting things accomplished in a very timely manner. I'm always grateful for her assistance!"
We responded:
"Thank you for not keeping Diane a secret! We love to hear of the outstanding customer service our customers receive! We are always here when you need us."
Profile photo of Melissa Straw

Melissa Straw

September 5, 2024

5  out of  5
rating by Melissa Straw
"I love the positive service I receive with the staff. Diane has always been so helpful."
We responded:
"Thank you very much for the review and sharing your kinds words. Please don't hesitate to reach out if you need anything. We're always here when you need us!"
Profile photo of Kim Miller

Kim Miller

September 5, 2024

5  out of  5
rating by Kim Miller
"Absolutely thankful to have Melissa and her team handling my insurance. I transitioned a year ago and unfortunately had to make one claim. I thankful for Melissa and her team with helping and answering all my questions. Thank you all!"
We responded:
"Hey Kim, We appreciate your review and are so happy everything went smoothly for your claim. We are always here for you! We love having you as a part of our State Farm Family!"
Profile photo of nazar elemam

nazar elemam

September 5, 2024

5  out of  5
rating by nazar elemam
"Excellent"
We responded:
"Nazar, Thank you so much for this review! We really appreciate you being a customer and helping to share the word about us. We're here for you any time!"
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Martha Montanez

August 26, 2024

5  out of  5
rating by Martha Montanez
"Diane is always so helpful, and knowledgeable. We live in Omaha, yet our policies remain at this GI's office just because the staff is wonderful."
We responded:
"Martha, thank you so much for taking the time to share your experience with us! We greatly appreciate your business and loyalty! We will continue to be here when you need us, thanks again!"
Profile photo of Deb Peers

Deb Peers

August 22, 2024

5  out of  5
rating by Deb Peers
"Always thorough and efficient! Easy to deal with!! Appreciate their dedication to their customers!!"
We responded:
"Thank you for the review Deb, it makes our day to hear of our office delivering on our promises! Call anytime; we are here for you!"
Profile photo of Megan Macchia

Megan Macchia

August 21, 2024

5  out of  5
rating by Megan Macchia
"Extremely friendly and helpful! Very knowledgeable about what bundles worked for us. We were able to save so much in the end!"
We responded:
"Thank you so much for the review and kind words! We hope you continue to enjoy working with our office as much as we love helping you! Please don't hesitate to reach out if you need anything!"
Profile photo of Jill Moyer

Jill Moyer

August 21, 2024

5  out of  5
rating by Jill Moyer
"I’m so glad that I found Melissa! She helped my husband and I with our insurance and put together a fantastic policy that helps us be protected and gives us peace of mind. She saved us a ton of money, which also helps a lot. I would definitely recommend her if you’re looking for top notch service and expertise in the insurance industry!"
We responded:
"Jill, we truly appreciate your confidence in us and kind words! Let us know if you need anything in the future we are always here for you!"
Profile photo of Cynthia Cottle

Cynthia Cottle

August 20, 2024

5  out of  5
rating by Cynthia Cottle
"Melisa Reed de State Farm me ofreció un servicio al cliente excepcional con todas mis necesidades de seguro. El equipo de Melissa pudo combinar el seguro de vida, auto y la discapacidad de poco tiempo. Tuve una experiencia muy buena."
We responded:
"¡Muchas gracias Cynthia por tu reseña y estamos muy felices de que todo haya salido bien! ¡No dude en ponerse en contacto con nosotros si necesita algo!"
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Kathryn Hill

August 18, 2024

5  out of  5
rating by Kathryn Hill
"Melissa Reed State Farm provided Wonderful, convenient and fast customer service. She was able to bundle all of my insurance needs at a very affordable rate! 10/10 recommend Melissa Reed State Farm."
We responded:
"Seeing your review made our day! We can't say thank you enough for the kind words and taking the time to share them! We love having you as a part of the agency and taking care of your insurance needs!"
Profile photo of Amanda Rodriguez

Amanda Rodriguez

August 15, 2024

5  out of  5
rating by Amanda Rodriguez
"Fast quotes, great customer service, I was attended to immediately and got to review my homeowner rates the very next morning. Emely and Melissa got us way more coverage for a whole lot less! I was switched over to State Farm in no time. Very happy."
We responded:
"Amanda! You made our day! Thank you so much for sharing your experience that you had with our office. We are so glad to have you apart of our State Farm Family!"
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Kross 1st

August 7, 2024

5  out of  5
rating by Kross 1st
"Emely was so helpful with starting my auto and homeowners policy. Will be referring my friends and family."
We responded:
"Thank you for not keeping Emely a secret! We love when the ladies in the office get a special shout out! Thank you for letting us help you with your insurance needs."
Profile photo of Emely Perez

Emely Perez

August 7, 2024

5  out of  5
rating by Emely Perez
"All the lady’s in the office are so helpful with my auto, homeowners, and life needs and questions. Rates are the best in town! Highly recommend!"
We responded:
"Thank you for sharing your 5-star review with us! We find so much joy in having you as a customer and being your go to place for all your insurance needs!"
Profile photo of Douglas Brown

Douglas Brown

July 25, 2024

5  out of  5
rating by Douglas Brown
"Diane always takes care of everything we need for our personal and business insurance, she has my highest recommendation...."
We responded:
"This made us smile! Thank you for taking the time to share you appreciation for Diane and we know it's mutual! Thank you for allowing our office to help you with your insurnace needs!"
Profile photo of Eric Brott

Eric Brott

July 11, 2024

5  out of  5
rating by Eric Brott
"Diane is so awesome, she made getting insurance easy"
We responded:
"Thank you for shouting out how awesome Diane is here and we couldn't agree more! We are so glad to be able to help you and your family out with your insurance needs!"
Profile photo of Elaine Ummel

Elaine Ummel

June 27, 2024

5  out of  5
rating by Elaine Ummel
"Thanks for the great service!"
We responded:
"Thank you for taking the time to share your 5-star experience with us. We love being ablet to help you with your insurance needs! Always here when you need us!"